Frequently Asked Questions (FAQ)

1. How do I send my photo or design for my custom magnet?

• After placing your order, you can upload your photo or design directly through our order form or send it via email. Make sure the image is high-resolution for the best print quality.
  
  

2. What types of images or designs can I use?

• You can submit personal photos, artwork, logos, or graphics. Please avoid copyrighted images unless you have permission to use them.
  
  

3. Can I preview my custom magnet before it’s made?

• Yes! We provide a digital mockup of your magnet for approval before production. Once you confirm, we start making it.
  
  

4. How long does it take to make a custom magnet?

• Each magnet is handmade. Custom orders typically take 2–4 business days to process before shipping.
  
  

5. How long will shipping take?

• Standard shipping within Canada usually takes 3–7 business days. International shipping varies by location. You’ll receive a tracking number once your order ships.
  
  

6. Can I order multiple custom magnets in one order?

• Absolutely! You can submit multiple photos or designs, and we can create sets or bundles like 3 for $10 or 9 for $25.
  
  

7. What if my custom magnet arrives damaged or doesn’t look right?

• We carefully inspect all magnets before shipping. If there’s an issue, contact us within 7 days and we’ll replace it free of charge.
  
  

8. Can I gift a custom magnet directly to someone else?

• Yes! Just provide the recipient’s shipping address and optionally include a note with your gift.
  
  

9. What file formats do you accept for designs?

• We accept JPEG, PNG, PDF, and other standard image formats. High-resolution files give the best results.

10. What happens after I make my payment? 

• You’ll receive an email confirmation shortly after payment. It will include instructions for uploading your photos for your custom design.